Empire Harley-Davidson
8 INDUSTRIAL LANE, NEW ROCHELLE, NY 10805

What Our Customers Are Saying

19 Reviews

Submit a testimonial
star star star star star
21 May 2017

Very knowledgeable

Maddy in service is very knowledgeable had all the answers to my questions very pleasant to deal with & very polite I felt comfortable dealing with her. Thank you Maddy

Robert, Port Chester


star star star star star
28 August 2017

The best experience I have ever had purchasing a bike

This was the best experience I have ever had purchasing a bike. This team (and they worked as a true team) led by Geoff and Chris all worked smoothly to make a purchase of my 2017 Limited a great experience on a Friday evening. They stayed 1 1/2 hours after closing to get the deal done, financed and insured. I was willing to come back in the morning but they wanted it done since I drove from Boston. They cleaned the bike in the dark outside the showroom and showed me the bells and whistles to made sure I was all set. The parts guy helped me with foot pegs and Chris had me come back in the morning to put on the bike. When I came back Saturday morning, during a bike rally for wounded vets, the service manager took me right in and put on the highway pegs and got me out of there in 30 minutes. All this was done without a bit of hesitation and pure happiness that I was on a bike I wanted. I drove 200 miles for the bike and I would again to deal with this team. In fact one of my riding buddies is going back this week to buy his Limited from Chris. Great people to buy from and you can trust them. No gimmicks or shady dealings. All above board and fair. You want them to make a profit so they can have great people in sales and service to earn reviews like this. This is no BS from a Boston Red Sox fan.

Bill, Boston MA


star star star star star
28 February 2019

I will buy my next bike at Empire

The Customer Service and experience was great. The have a great sales team who alway greet me at the door, they don't constantly hover around me like vultures yet they were available to answer my question. Angel Ramos, Dee and Pete are absolutely awesome. Dee has a magnetic smile and she makes you feel welcome, Angel does over and beyond to answer your questions and Pete made the sale option presentation a reality. This is my 3rd bike from Empire… love the people and the place. Steph and Geoff in Finance made the paperwork smooth… Dewitt gets your bike cleaned up and looking good for pickup too!

John, Andy and Charlie in parts are the best. They're knowledgeable and they give you honest quality options when trying to decide how to setup your bike. The Manager Kyle always has an upbeat attitude and a smile… I know how hard that is when dealing with Customers… sometimes we can be a pain in the @#%!,

Yes… I will buy my next bike at Empire and no one paid me or asked me to write this review.

Chris, Port Chester NY


star star star star star
28 February 2019

Great service and reasonable prices

When writing about my personal experience with Empire... I was so excited about writing the review about my new motorcycle purchase that I neglected to mention the outstanding service I get from Heather and the team in the MotorClothes Dept.

Great service and reasonable prices compared to most other walk in dealerships!

Chris, Port Chester NY


star star star star star
31 March 2019

The staff are fantastic

The staff are fantastic Stephanie in fiances works with you to help you get the best deal for you honest and sincere Pete finds you the best prices for the bike you trading in an puts you on the best bike built for you not just trying to make a sale all staff tries their best to help you with your needs this is my 3rd bike with Empire I would never go to any other dealership

JOSEPH, South Ozone Park NY


star star star star star
31 March 2019

They will spend hours helping you to make sure you are comfortable

This is now my 3rd bike from Empire I travel 45 min from queens to go here for all my bike needs from parts to service to see all the sales people they always greet you and everyone is there to help you from front to back parts department are great away take there time to make sure you get the right parts or accessories for your bike… service steps up an goes the extra mile to make sure your ride runs top of the line. finance stephanie makes you laugh keep it real and fights with he banks to get you the best deal. Pete is great angetting you on the right bike for your needs he helps all the sales personnel making sure you getting placed on the bike that's best for you… not jut to make a sale… they will spend hours helping you to make sure you are comfortable

JOSEPH, South Ozone Park NY


star star star star star
08 April 2019

Overall, my experience was great from beginning to end.

Both Angel Ortiz (assistant store manager) and Angel Ramos (motorcycle specialist) are absolutely phenomenal at what they do. Amazing customer service to say the least. I have nothing negative to say about either one. Overall, my experience was great from beginning to end. Thank you

Anonymous